Refund & Returns Policy

Last Updated: January 2026

At CIX GOD PACK, customer satisfaction, transparency, and compliance are central to how we operate. This Refund & Returns Policy explains how we handle refunds, returns, exchanges, replacements, order issues, and cancellations for purchases made through our website or at our licensed Los Angeles dispensary.

Because cannabis products are regulated under California law, returns and refunds are handled differently than traditional retail items. Please review this policy carefully before making a purchase. By placing an order with CIX GOD PACK, you agree to the terms outlined below.

General Policy Overview

All products sold by CIX GOD PACK are sourced from licensed California manufacturers and are handled in accordance with state and local cannabis regulations. For health, safety, and compliance reasons, most cannabis products are non-returnable once sold.

However, we recognize that issues such as damaged items, missing products, or fulfillment errors may occur. When this happens, we are committed to reviewing each case fairly and resolving it promptly.

This policy applies to:

  • In-store purchases

  • Online orders

  • Delivery or pickup orders

Final Sale Policy for Cannabis Products

Due to regulatory requirements and public safety considerations, all cannabis product sales are final once the product has been opened, used, or removed from its original sealed packaging.

Cannabis products that are not eligible for return or refund include:

  • Flower

  • Concentrates

  • Vape cartridges or disposables

  • Edibles

  • Pre-rolls

  • Infused products

Returns are not accepted based on:

  • Personal preference

  • Taste, aroma, or potency expectations

  • Changes of mind after purchase

We encourage customers to review product details carefully and consult with our staff before completing a purchase.

Damaged, Defective, or Missing Items

3.1 Eligibility for Review

If your order arrives with a product that is damaged, defective, or missing, you must notify us within 48 hours of delivery or pickup. Claims submitted outside this timeframe may not be eligible for review.

Examples of eligible issues include:

  • Broken or leaking packaging

  • Malfunctioning vape hardware

  • Missing items from an order

  • Clearly defective products upon first use

3.2 Required Documentation

To help us investigate and resolve your claim, please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product and packaging

The product must remain in its original condition until the review process is completed.

Resolution Options

Once your claim is reviewed and approved, CIX GOD PACK may offer one of the following solutions at our discretion:

  • Replacement of the same product, subject to availability

  • Store credit for future purchases

  • Refund to the original payment method, when applicable

The resolution method depends on product availability, the nature of the issue, and compliance requirements.

Incorrect Items Sent

If you receive an item that differs from what you ordered, please contact us within 48 hours. The item must be unopened, unused, and in its original packaging.

Once verified, we will:

  • Correct the order by providing the correct item, or

  • Issue store credit if the correct item is unavailable

CIX GOD PACK covers all costs related to correcting fulfillment errors caused by us.

Vape Devices & Cartridge Issues

Vape devices and cartridges are subject to manufacturer quality control, but occasional defects may occur. If a vape product does not function as intended upon initial use:

  • Notify us promptly

  • Provide photos or video documentation

  • Retain the original packaging

Approved claims may result in:

  • A replacement device or cartridge

  • Store credit for future use

We do not accept returns for vape products that show signs of misuse, modification, or extended use.

Non-Cannabis Merchandise Returns

Certain non-cannabis items such as accessories, batteries, chargers, or branded merchandise may be eligible for return if all conditions below are met:

  • Item is unused and unopened

  • Return request is submitted within 7 days of delivery

  • Item is in original packaging

All non-cannabis returns require prior approval. Return shipping costs may apply unless the item was defective or incorrect.

Items Not Eligible for Refund or Return

The following items are non-refundable under all circumstances:

  • Opened or used cannabis products

  • Discounted or promotional items

  • Clearance items

  • Gift cards or store credit

  • Items returned without approval

  • Products damaged due to misuse or improper storage

These restrictions help ensure compliance, safety, and fairness for all customers.

Delivery Issues

CIX GOD PACK works with reliable delivery partners; however, certain delivery issues may fall outside our control.

Situations that may not qualify for refunds include:

  • Incorrect or incomplete delivery addresses provided by the customer

  • Failure to present valid identification at delivery

  • Missed deliveries due to customer unavailability

If an order is confirmed lost or damaged due to carrier error, we will investigate and determine an appropriate resolution.

Order Cancellations

Orders may be eligible for cancellation only if they have not yet been processed or dispatched.

To request a cancellation:

  • Contact us immediately after placing your order

  • Provide your order number

Once an order has been processed or delivered, it cannot be canceled except under the conditions outlined in this policy.

Store Credit Policy

When store credit is issued, the following terms apply:

  • Store credit is non-transferable

  • Cannot be exchanged for cash

  • Must be used within the stated validity period

  • Can only be applied toward eligible purchases

Store credit allows flexibility while maintaining compliance with cannabis regulations.

Responsible Use & Compliance

CIX GOD PACK serves adults 21 years of age and older only. Valid government-issued identification is required for all purchases.

We do not provide medical advice or make medical claims regarding cannabis products. Customers with health concerns should consult licensed professionals.

Cannabis products should be consumed responsibly and stored securely away from children and pets.

Fraud Prevention & Abuse

CIX GOD PACK reserves the right to deny refunds, returns, or replacements in cases of suspected abuse, fraud, or policy violations. Repeated claims or inconsistent reporting may result in account review or restriction.

Policy Updates

This Refund & Returns Policy may be updated periodically to reflect regulatory changes or operational improvements. Any revisions will be posted on this page with an updated effective date.

We recommend reviewing this policy regularly.

Contacting Customer Support

If you have questions regarding this policy or need assistance with an eligible issue, please contact our customer support team with your order details and supporting information. We aim to respond to all inquiries within 24–48 business hours.

Final Note

CIX GOD PACK is committed to fairness, compliance, and customer satisfaction. While cannabis regulations limit traditional returns, we strive to resolve legitimate concerns responsibly and transparently.

Thank you for choosing CIX GOD PACK and for understanding the policies that help us serve our community safely and professionally.